Cookie Policy

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

When you use CRMPro (the "Platform"), operated by Digital Works Technologies Limited ("we," "us," or "our"), we may use cookies and similar tracking technologies such as web beacons, pixels, and local storage to enhance your experience and ensure the Platform functions correctly.

Last Updated: March 2026

2.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be switched off. They include:

• Session cookies – Keep you logged in as you navigate between pages
• Security cookies – Help protect your account against fraud and unauthorised access
• Authentication tokens – Verify your identity after you sign in
• Load balancing cookies – Ensure stable performance across our servers

2.2 Functional Cookies

These cookies enable enhanced features and personalisation:

• Remembering your language and display preferences (e.g. dark/light mode)
• Storing your sidebar collapsed/expanded state
• Retaining your recently viewed records and quick-access shortcuts
• Saving your preferred dashboard layout and filters

2.3 Performance & Analytics Cookies

These cookies help us understand how the Platform is used so we can improve it:

• Tracking page load times and error events
• Monitoring feature usage to prioritise development
• Measuring the effectiveness of new features and updates
• Aggregated, anonymised usage statistics

2.4 Third-Party Cookies

Some features involve third-party services which may set their own cookies:

• Stripe – Payment processing and fraud prevention
• Postmark – Email delivery tracking
• Google Calendar / Outlook – Calendar integration (when authorised by you)

Third-party cookies are governed by the respective providers' privacy and cookie policies. We recommend reviewing those policies separately.

Cookies can be either session cookies or persistent cookies:

4.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View cookies stored on your device
• Delete all or specific cookies
• Block third-party cookies
• Set your browser to notify you before a cookie is stored

Popular browser cookie settings pages:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

4.2 Impact of Disabling Cookies

4.3 Opt-Out of Analytics

To opt out of performance and analytics tracking, please contact us at privacy@digitalworkstechnologies.co.uk and we will configure your account accordingly.

The use of cookies is closely linked to our Privacy Policy. Any personal data collected through cookies (such as IP addresses or identifiers) is handled in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

We do not use cookies to sell your personal data or to build advertising profiles. Our cookies are used solely for the purposes of operating, securing, and improving the CRMPro Platform.

Where we are required by law to obtain your consent before placing non-essential cookies, we will do so via a clear consent mechanism.

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or an in-platform notice.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

If you have any questions about our use of cookies or this Cookie Policy, please contact us: